Triumph is triumphant in customer service

I had mentioned a few days ago how a friend had convinced me to rent a quality motorcycle this time for our weekend outings to explore the nether regions of norther Thailand. He had recommended renting from the Triumph dealership, which honestly was something I didn't even know you could do. Apparently the rent them out (you do have to pay for it) in an effort to lure you into eventually purchasing one, which is actually a pretty wonderful strategy because now I want to buy one.

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Now this was one of their base models, they know better than to rent out a beast that costs 30,000 dollars to an entry level potential purchaser but honestly, this bike was an absolute delight to ride. I wish I could tell you the specs about it but I honestly do no know them. It rode like a dream (not the Honda variety, although those are great bikes as well) and the suspension was smooth as silk. Nice big gas tank on it with a reserve and a very accurate gauge, which is very important as I found out one day on a chopper that had neither.

There is a big difference between proper touring bikes and the kind of bikes that are made to look like touring bikes but actually aren't. This isn't the first time that I have ridden a Triumph, but it is the first time that I have ridden one for several days over hundreds of kilometers. Unlike other bikes that I had ridden I didn't feel in pain from being on the road.

But this is just the start of what I already love about this company.

Things go wrong with bikes, even quality ones and when I got a flat this isn't something that your run of the mill motorcycle shop that just patch up and thankfully, I didn't need to.

With one phone call to the dealership, they arranged to have the bike and me picked up

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I was several hundred km from the dealership so they arranged a truck service that was close to me and then they even had a location nearby where I was given a replacement bike, which, as it turns out was much nicer and more batman-ish than the one I had rented.

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This bike was far sexier than the one I rented, it was also quite a lot more powerful. It was unfortunate that I only got to keep it for a day because I was actually a bit disappointed to get back on the bike that I actually rented. I wonder if this was a ploy on their part to get me to try out several kinds of Triumph bikes in the same rental period? I doubt it but anyway, I was really impressed that they did this for me, and for free.

The following day, even though I had changed locations, they brought me "my bike" back to me and all of this cost me the grand price of nothing at all.

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I'm not trying to bag on Thailand when I say this but this level of customer service (which was conducted entirely in English by the way) is not something I expect to receive in this country and it really say a lot about the company culture that exists over at Triumph. If I end up staying in this country long-term, which honestly, isn't something I am considering, I will definitely be looking at getting one of these bikes from exactly this company.

Customer service really goes a long way. There are a lot of bikes that are just as quality as a Triumph but I have never been treated so well by a company that I haven't even yet purchased anything from.

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