The banks' point-of-sale scam in Venezuela



In a country where laws are a salute to the flag, as an old popular saying goes, everyone invents their own way of making money and, logically, the banks, which are the ones that distribute it, are not far behind.

And the excuse fits them like a glove, since technology is the accomplice and the scapegoat to justify and, incidentally, rob the citizen, shamelessly stealing his savings that are lost in the limbo of the processors of the computer equipment used for that purpose, who become the perpetrator of the crime.

One of the many are the points of sale, also known by its acronym (POS) who are responsible for managing the payment of a product, reading the debit or credit cards, and connecting the data with the computer of the bank so that it makes the process of discounting the money in the buyer's account affiliated to it and the respective transfer to the seller.

A simple step that relies heavily on the quality of communication to be effective, but the failure of which should not alter the outcome for or against the performers, but simply nullify them.

As if by magic in Venezuela it is not like that, here the money disappears from the accounts and is not credited to the seller, giving as an answer failed transaction, lack of funds, did not read the chip, or any other galamatry that indicates that this was not done but when the buyer checks his balances, the money has been debited and begins the via crucis to recover it.

When the seller is not credited the money, he washes his hands like Pontius Pilate, the bank asks that the claim be accompanied by the ticket of the operation, but as a laughable thing, 90% of the points of sale do not issue these vouchers and when the person swindled by the bank is lucky enough to be in the 10% and makes the respective claim, the waiting time for the refund, which in most cases is not made, is long.

There is no logic for this technological failure and I do not believe that it occurs in any other country, but it is not the only one, in other cases the debit is duplicated, that is, the amount is charged twice with the same transaction identification ticket and there are even complaints about this on the platform of some banks. The question remains: Is it possible in this technological era, is such a software failure possible?

To this can be added the phantom debits that occur without having swiped the cards at any point and that are blamed on the possibility that someone has made a duplicate of your debit or credit card, a science fiction story.

This is only the tip of the iceberg in terms of shady dealings against savers by many Venezuelan banks.

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